The method listed below can be used to retake the course and receive an updated certificate.
- Search for the training using the search bar
- Select the training to view the Learning Details page
- There will be a notification (green oval) that says the training has been completed - do not click "your transcript"; instead, select "Request" to obtain a new instance of the training.
The users accessing (relaunching) training from their completed transcript is meant as a review function of the training they've completed and does not establish it as a new instance with a new completed date.
(That may not work for every training)