The method listed below can be used to retake the course and receive an updated certificate.

  1. Search for the training using the search bar
  2. Select the training to view the Learning Details page
  3. There will be a notification (green oval) that says the training has been completed - do not click "your transcript"; instead, select "Request" to obtain a new instance of the training.

The users accessing (relaunching) training from their completed transcript is meant as a review function of the training they've completed and does not establish it as a new instance with a new completed date.

(That may not work for every training)