Submit New Ticket   |   Home

Welcome to the new SLU Helpdesk.

Please feel free to review support articles or submit a support ticket.

You can chat with our support agents between 10:00 AM and 6:00 PM Eastern Time Monday through Friday by selecting the chat bubble in the bottom right-hand corner of the screen.

Facility Owner Training Management Guide

Recouping Tier 2 Session Costs Via Registration Fees
As noted in the guidelines, you may opt to pay an instructor’s honorarium and fees without passing those costs on to participants or align a registration co...
Wed, 9 Dec, 2020 at 10:36 AM
Workflow using training units to offset session price for local students
Wed, 9 Dec, 2020 at 10:38 AM
Calculating Student Registration Price
When setting a participant’s registration price, estimate the expected daily honorarium and travel expenses and divide that total by the number of participa...
Wed, 9 Dec, 2020 at 10:38 AM
Example 1
If a Tier 2 Certified Trainer will be paid a $350 honorarium to facilitate a six-hour session and is expected to incur travel costs of about $180, the total...
Wed, 9 Dec, 2020 at 10:39 AM
Example 2
If the first example differs in that the instructor will facilitate 2 three-hour sessions instead of 1 six-hour session, the cost should be spread across th...
Wed, 9 Dec, 2020 at 10:40 AM
Adding a Registration Price to an Instructor Led Session
To set a registration price for a session, set it up as normal with minor differences.  On the Session Details screen, enter the per student amount in the P...
Wed, 9 Dec, 2020 at 10:41 AM
Using Training Units to Offset Registration Fees for Students from Your Own Division
SLU is configured to allow anyone the ability to purchase a quantity of training units that can be used as a virtual currency to pay registration fees for i...
Wed, 9 Dec, 2020 at 10:42 AM
To purchase a quantity of Training Units
Hover with your mouse over the gear icon in the top right corner of the SLU screen Click on My Account. From the My Account screen click the My Shopping ...
Wed, 9 Dec, 2020 at 10:43 AM
Example of Purchase Transaction Confirmation Email
Wed, 9 Dec, 2020 at 10:44 AM
Example of Key code Training Unit Balance Update Email Received Following Purchase
This key code training unit balance update message confirms the quantity of training units available for use and communicates the unique key code number to ...
Wed, 9 Dec, 2020 at 10:45 AM