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Welcome to the new SLU Helpdesk.

Please feel free to review support articles or submit a support ticket.

You can chat with our support agents between 10:00 AM and 6:00 PM Eastern Time Monday through Friday by selecting the chat bubble in the bottom right-hand corner of the screen.

Job Aids and User Guides

Creating a New Instance of Safety Required in Freshdesk
Please see the attached below job aid for creating a new instance of safety required training.
Mon, 24 Apr, 2023 at 4:27 AM
SLU Guest Guide
Please see the attached below job aid for the SLU guest guide.
Mon, 24 Apr, 2023 at 4:29 AM
SLU Navigation Manager Guide
Please see the attached below for the SLU navigation manager guide.
Mon, 24 Apr, 2023 at 4:30 AM
Run a Transcript Report
Please see the job aid below to run a transcript report.
Wed, 20 Mar, 2024 at 12:56 PM
Training Management Job Aid
Please see the attached job aid for managing Instructor Led Training Sessions (ILT)
Mon, 24 Apr, 2023 at 4:31 AM
Manage Events and Sessions
Please see the job aid attached below for managing events and sessions.
Mon, 24 Apr, 2023 at 4:27 AM
National Trainer Job Aid - Session Reporting
Please see the attached job aid below for the session reporting.
Mon, 24 Apr, 2023 at 4:27 AM
Training Facility Owner Request Process
Training Facility Owners please use this job aid to create and manage host training facilities used for scheduling local training sessions, schedule and man...
Mon, 24 Apr, 2023 at 4:31 AM
SLU Learning Coach Administrator
Please see the attached below job aid for the learning coach administrator.
Mon, 24 Apr, 2023 at 4:29 AM
SLU Org Admin Instruction Guide
Please download the attachment to access the SLU Org Admin Instruction Guide. 
Mon, 24 Apr, 2023 at 4:28 AM